Refund policy

Return/Exchange Policy

At this time ZIZI Boutique does not offer Returns on items purchased online or in store at our flagship location (315 W Lake St Minneapolis, MN 55408) we do however allow Exchanges in the event that an item is not of the right size or fit.

Our policy is 24 hrs to exchange if item was bought in store and 3 days if it was purchased online (U.S. orders only)

If 3 business days have gone by since your purchase, unfortunately we can’t offer you a exchange.

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the tags still attached. Please do email us prior to shipping any items back so we can make sure we have your exchange item ready for you.

Several types of goods are exempt from being returned. Items marked as 'Final Sale' are not eligible for exchange. Also Jewelry and Handbags are not eligible for exchange.

To complete your exchange, we require a receipt or proof of purchase.

Shipping

 

To return your product, you should mail your product to: ZIZI Boutique - 315 W Lake St Minneapolis Minnesota US 55408

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once we have received the item(s) we will contact you via email and inform you of your new tracking # for the exchanged item sent out.

There are certain situations where exchanges will be denied (if applicable)
Products with obvious signs of use.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Exchange Process

Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

If you are approved, then your exchange will be processed, and a tracking # will be sent to you once the exchanged item is sent out.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ziziboutiquemn@gmail.com and send your item to: ZIZI  315 W Lake St Minneapolis Minnesota US 55408.